FAQs

FingerPrint Memory Trees:

Q. I would like to purchase a FingerPrint Memory Tree listed in your wedding category for a birthday party.  Can I customize your FingerPrint Memory Trees like that?
A. You definitely can!  We will edit any of our FingerPrint Memory Trees to make it fit your occasion.  Please don’t hesitate to contact us with any questions or concerns.

Q. When I buy a FingerPrint Memory Tree, what is included?
A. You’ll receive a FingerPrint Memory Tree in the size of your choice, along with an instruction card and an Ink pad. Extra Ink Pads are sold separately. Signing pens are an optional purchase.

Q. Do you charge for proofs?
A. We do not charge for emailed proofs.  In fact we provide as many emailed proofs as it takes to get your FingerPrint Memory Tree looking just the way you envision it.

Q. What will happen when I place an order?
A. After your order is placed, we will create a proof for you and send it via e-mail.  Once you approve it, we will then get it to the printer in order for us to ship it out as soon as we possibly can.

Q. What type of paper are your FingerPrint Memory Tree printed on?
A. All our FingerPrint Memory Trees are giclee prints printed on 320gsm archival paper. This is not the normal type of paper seen in any store, but a very special material for high-quality art reproductions. It is 100% cotton fibre, acid-free paper with a luxurious weight, texture, and look. The special paper is museum quality.

Shipping/Handling:

Q. How long will it take for Guest Tree to ship my order?
A. Once approved, the majority of our FingerPrint Memory Trees are ready to be shipped within 7 business days.  At times, it could take longer before shipping, but this is rare.

Q. How long will it take for me to receive my package from the time you send it?
A. We ship our packages via Australia Post and delivery times will vary depending on destination. Please visit the Australia Post website for more details.

Q. What are the delivery costs?
A. All postage costs are calculated in real time at the current rates from Australia Post. Don’t worry though, you’ll be able to see the delivery charge before you commit to placing an order.

Q. Do you ship international?
A. Yes.  Our website is equipped to accept international orders. Keep in mind that international shipping times can be much longer than domestic shipping times.

Policies:

Q. What is your privacy policy?
A. FingerPrint Memory Tree will never sell or transmit  personal information to any third party.

Q. What is your return policy?
A. All custom made items are non-refundable. If your package was delivered damaged, please contact us and we will arrange a replacement.  FingerPrint Memory Tree must be notified within 7 days from our dispatch date (14 days for international orders) that your delivery was damaged.

Q. Can I use your FingerPrint Memory Tree images on my website?
A. You cannot use any of our images without our permission.  Contact us!

Payment:

Q. What forms of payment do you accept?
A. We accept VISA, Mastercard, PayPal & Poli. (As FingerPrint Memory Tree is a division of Kanvas Kids, all credit card & PayPal transactions will be with Kanvas Kids.)

• POLi – the smart way to pay online

  • What is POLi?
    POLi is the online payment option which allows people to use their internet banking facility to safely pay for goods and services purchased online in an instant! POLi™ is a great alternative for people without credit cards or for those who have them, but would prefer not to use them to shop online.
  • Is POLi safe?
    When you choose POLi to complete your purchases, everything is done within the security of your internet banking facility. With POLi your personal information is not disclosed to any party (including POLi).During a POLi transaction, no one can access or see any of the details displayed by your Internet banking site – this information remains secure within the bank’s environment. It is important to remember that when using POLi, you only ever exchange sensitive information directly with your bank. In this sense, POLi is unlike other online payment methods, such as online credit card transactions where your information is passed via a series of third parties.
  • How does POLi work?
    The two main elements that make up the POLi™ transaction are your existing internet banking site and the POLi™ Browser. Before you can pay with POLi, you will need to have installed the POLi Browser software on your computer. Without it you cannot make a POLi payment.
  • Is there a cost for using POLi?
    There is no cost to make payments using POLi, although your bank may apply fees for electronic funds transfers.

Business to Business:

Q. Do you sell wholesale?
A. Yes, FingerPrint Memory Tree does partner with re-sellers, please contact us and we will be happy to provide you with the details.

If you have any other questions that weren’t answered here, please contact us with your inquiry.

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